Terms of Service
Last updated:
1. Who this applies to
These Terms govern your use of TutorLink ("we", "us", "the platform"), a website that connects students and parents ("Students") with independent tutors ("Teachers") for home tuition and online classes. By creating an account, you agree to these Terms.
2. What TutorLink is — and isn't
TutorLink is a marketplace that helps Students discover and book Teachers based on location, subject, and availability. Teachers are independent, self-employed individuals — not employees, agents, or contractors of TutorLink. We do not supervise lessons, set curricula, or guarantee outcomes. Any agreement about fees, scheduling, or the content of lessons is between the Student and the Teacher directly.
3. Account responsibilities
You must provide accurate information when creating an account, including your real name, a working phone number, and (for Teachers) genuine qualifications and verification documents. You are responsible for keeping your password confidential and for all activity under your account. We may suspend or terminate accounts that provide false information, are used for harassment, or otherwise violate these Terms.
4. Teacher verification
Teachers must submit identity, address, and qualification documents for review before appearing in Student search results. Approval indicates the documents were reviewed and appeared genuine — it is not a guarantee of teaching quality, and Students should exercise their own judgement (reviews, a demo class, direct conversation) before committing to recurring lessons.
5. Bookings, fees, and payments
Teachers set their own fees. When a Teacher accepts a booking and sets a fee, the Student may pay online through our payment partner (Razorpay) or arrange payment directly with the Teacher, depending on what the Teacher has enabled. TutorLink is not a party to that payment and is not responsible for a Teacher's failure to deliver a lesson, or a Student's failure to pay a Teacher who was paid outside the platform.
6. Cancellations and refunds
Cancellation and refund terms for a specific class are between the Student and Teacher unless stated otherwise. If a payment was made through TutorLink's payment partner and a class did not take place as agreed, contact us and we will help mediate — this does not guarantee a refund, since good-faith disputes require reviewing both sides.
7. Conduct
You agree not to use TutorLink to harass, discriminate against, or endanger any other user; to circumvent our verification or payment systems fraudulently; or to post false reviews. We may remove content or suspend accounts that violate this. Use the in-app report feature to flag a problem with another user.
8. Limitation of liability
TutorLink provides the platform "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the platform, including disputes between Students and Teachers, missed classes, or the quality of tuition provided by a Teacher.
9. Changes to these Terms
We may update these Terms from time to time. Continuing to use TutorLink after an update means you accept the revised Terms. Material changes will be reflected by updating the "Last updated" date above.
10. Contact
Questions about these Terms can be sent to the support email listed on our homepage.
This is a template and does not constitute legal advice. Please have it reviewed by a qualified lawyer before relying on it for a live product, particularly around payment handling, refunds, and liability limits, which vary by jurisdiction.